Frequently Asked Questions

We support a wide range of payment methods tailored to the Zimbabwean market, including all major mobile money providers and bank transfers. We are continuously expanding our supported payment options.

As a customer, you simply select SmatPay at checkout. You will be redirected to our secure portal to complete your transaction using your preferred payment method.

Payments are processed instantly and securely through our gateway. Once a transaction is complete, both the merchant and customer receive real-time notifications.

Refund policies are determined by the merchant. If you require a refund, please contact the business you purchased from directly. They will initiate the process through their SmatPay dashboard.